Refund Policy

If Oximerce does not work reasonably for your WooCommerce store, you may request a full refund within 14 days of your initial purchase.

This guarantee applies to first-time purchases of a given plan. It does not apply to renewals unless required by applicable consumer law.

Eligible refund requests include cases where the plugin cannot be activated on a supported WordPress/WooCommerce environment after reasonable troubleshooting.

Refund requests based solely on change of mind may be considered within the 14-day window at our discretion.

We may ask for basic details about your environment so we can verify the issue and improve the product.

Refunds are generally not available after the 14-day guarantee period, except where required by law.

We cannot refund issues caused by incompatible custom code, unsupported hosting restrictions, expired WordPress/WooCommerce versions, or third-party plugins outside our control.

Partial refunds are not offered for unused time on an active annual license unless we agree otherwise in writing.

Contact us at support@oxirin.com with your order email, license key, and a short description of the issue.

Approved refunds are processed to the original payment method. Processing times depend on your bank or payment provider and may take 5–10 business days.

When a refund is issued, the associated license will be deactivated and you must stop using the plugin.

Annual licenses renew automatically unless cancelled before the renewal date shown in your account or renewal notice.

You may cancel future renewals at any time; cancellation stops the next charge but does not retroactively refund the current paid term unless the guarantee above applies.

If you believe you were charged in error after cancellation, contact us promptly and we will review the case.

Please contact us before opening a payment dispute so we can resolve the issue quickly.

Unauthorized chargebacks for valid purchases may result in license suspension while the case is reviewed.

For refund questions, email support@oxirin.com or use our contact page. We aim to respond within one business day.